Frequently Asked Questions
Everything you need to know about furnishing your home with us.
How long does shipping take for large furniture items?
Standard delivery for large items typically takes 7-14 business days. Our specialized white-glove delivery team will contact you 48 hours in advance to schedule a specific delivery window.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply to oversized furniture.
Do you offer assembly services?
Yes, we offer professional assembly services at checkout for an additional fee. Our technicians will assemble your furniture in the room of your choice and remove all packaging materials.
Are the wood products made of solid wood or veneer?
Product materials vary by collection. We provide detailed material specifications on every product page, ranging from solid oak and walnut to high-quality engineered wood with premium veneers.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm to help you spread the cost of your purchase.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal where you can monitor your shipment in real-time.